Shipping policy

🚚 Shipping Policy — Eolia Beauty

Last updated: November 8, 2025

Thank you for choosing Eolia Beauty 💖
We strive to deliver your orders quickly and safely.
This policy outlines our shipping, delivery, and tracking procedures.

📦 1. Delivery Areas

We currently deliver to:

• Belgium

• Luxembourg

• France

• Netherlands

• United States of America

If your country is not listed, please contact us at info@eoliabeauty.com before placing your order.

🌍 2. Shipping Origin

Our products are shipped from our partner warehouses located in Estonia (EU).
This allows us to ensure:

• Efficient European logistics

• Reasonable delivery times without customs fees for EU customers

⏱️ 3. Processing and Shipping Times

Orders are processed within 24 to 48 business hours after payment confirmation.

Once shipped, delivery generally takes 5 to 10 business days, depending on the destination and carrier.

These times are indicative and may vary due to:

• High-demand periods (sales, holidays, etc.)

• Factors beyond our control (postal delays, weather conditions, customs)

💰 4. Shipping Costs

Shipping fees are calculated at checkout and depend on:

• The weight of the package

• The delivery country

• The chosen shipping method

We offer standard tracked shipping, and occasionally free shipping during promotions or for orders above a certain amount (as indicated on the website).

🧾 5. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and carrier tracking link.

You can track your order at any time via this link or from your Shopify customer account.

🚫 6. Undelivered / Refused Packages

In case of incorrect address, refusal of the package, or delivery failure, the package will be returned to our logistics center.
Any re-shipping costs will be the customer’s responsibility.

If you do not claim your package, a partial refund (excluding shipping costs) may be issued after receipt and inspection of the product.

⚠️ 7. Incomplete or Damaged Orders

If a product is missing or damaged:

• Take a photo of the package and the affected product

• Contact us within 48 hours of receipt at info@eoliabeauty.com

We will then offer a replacement, store credit, or refund, depending on the situation.

🌿 8. Exceptional Delays

In exceptional circumstances (strikes, logistical delays, pandemics, etc.), additional delays may occur.
Eolia Beauty commits to informing customers as soon as possible.

📞 9. Contact

For any questions regarding your delivery:
📧 info@eoliabeauty.com
📍 Eolia Beauty – 18 Rue Henri Linchet, 5020 Namur, Belgium